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API V2 Documentation

Overview

General

List contacts (paginated)

Create a contact

Get a contact by identifier

Update a contact

Delete a contact

Call Center

Agents

Agent activity events

Agent availability metrics

Agent call dispositions

Agent pause metrics

Agent session summary

Answered

Answered calls grouped by agent

Answered calls grouped by call duration

Answered calls grouped by disconnection cause

Answered calls grouped by queue

Paginated detailed answered calls with CDR timeline

Answered service level by wait-time threshold

Answered aggregate KPIs

Distribution

Distribution grouped by DID with nested calls

Distribution grouped by queue with nested calls

Distribution grouped by time period with nested calls

Paginated detailed distribution calls with CDR timeline

Distribution aggregate KPIs

Outbound

Unanswered outbound calls grouped by disconnection cause

Outbound distribution grouped by time period

Paginated detailed outbound calls with CDR timeline

Answered outbound calls grouped by agent

Outbound aggregate KPIs

Paginated unanswered outbound calls with CDR timeline

Search

Search report calls

Summary

Per-agent call summary KPIs for today (paginated)

Workspace call summary KPIs (today)

Per-queue call summary KPIs for today (paginated)

Unanswered

Unanswered calls grouped by disconnection cause

Unanswered calls grouped by queue

Paginated detailed unanswered calls with CDR timeline

Unanswered service level by wait-time threshold

Unanswered aggregate KPIs

Schemas

CallCenterAgentActivityEventRow

CallCenterAgentAvailabilityRow

CallCenterAgentDispositionRow

CallCenterAgentPauseRow

CallCenterAgentSessionSummary

CallCenterAnsweredByAgentBucket

CallCenterAnsweredByCallDurationBucket

CallCenterAnsweredByDisconnectionCauseBucket

CallCenterAnsweredByQueueBucket

CallCenterAnsweredDetailedCall

CallCenterAnsweredSummaryData

CallCenterCallSearchRow

CallCenterDeveloperErrorEnvelope

CallCenterDeveloperSuccessEnvelope

CallCenterDistributionByDidBucket

CallCenterDistributionByQueueBucket

CallCenterDistributionByTimeBucket

CallCenterDistributionCallRow

CallCenterDistributionCallRowWithQueue

CallCenterDistributionCallTimelineLeg

CallCenterDistributionDetailedCall

CallCenterDistributionSummaryData

CallCenterOutboundByAgentBucket

CallCenterOutboundByDisconnectionCauseBucket

CallCenterOutboundByTimeBucket

CallCenterOutboundCallRow

CallCenterOutboundCallRowAgent

CallCenterOutboundCallRowCause

CallCenterOutboundDetailedCall

CallCenterOutboundSummaryData

CallCenterOutboundTimelineLeg

CallCenterOutboundUnansweredCall

CallCenterPaginationMeta

CallCenterServiceLevelRow

CallCenterSummaryAgentRow

CallCenterSummaryAgentsData

CallCenterSummaryCallsData

CallCenterSummaryQueueRow

CallCenterUnansweredByDisconnectionCauseBucket

CallCenterUnansweredByQueueBucket

CallCenterUnansweredDetailedCall

CallCenterUnansweredSummaryData

GeneralContact

GeneralContactCreateRequest

GeneralContactCreatedData

GeneralContactCustomAttribute

GeneralContactDeletedData

GeneralContactNote

GeneralContactTag

GeneralContactUpdateRequest

GeneralDeveloperErrorEnvelope

GeneralDeveloperSuccessEnvelope

GeneralPaginationMeta

Changelog

History

Contents

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