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API V1 Documentation

General

List contacts (paginated)

Create a contact

Get a contact by identifier

Update a contact

Delete a contact

Call Center

Agents

Agent activity events

Agent availability details

Agent availability metrics

Agent call disposition details

Agent call disposition metrics

Agent pause details

Agent pause metrics

Agent session summary

Answered

Answered calls for agent grouping

Answered metrics grouped by agent

Answered calls for call duration grouping

Answered metrics grouped by call duration

Answered calls for disconnection cause grouping

Answered metrics grouped by disconnection cause

Answered calls for queue grouping

Answered metrics grouped by queue

Paginated detailed answered calls with CDR timeline

Answered service level details

Answered service level metrics

Answered aggregate KPIs

Distribution

Distribution calls for DID grouping

Distribution metrics grouped by DID

Distribution calls for queue grouping

Distribution metrics grouped by queue

Distribution calls for time grouping

Distribution metrics grouped by time period

Paginated detailed distribution calls with CDR timeline

Distribution aggregate KPIs

Outbound

Outbound calls for disconnection cause grouping

Outbound metrics grouped by disconnection cause

Outbound calls for time grouping

Outbound metrics grouped by time period

Paginated detailed outbound calls with CDR timeline

Outbound dialed calls for agent grouping

Outbound dialed metrics grouped by agent

Outbound aggregate KPIs

Paginated unanswered outbound calls with CDR timeline

Search

Search report calls

Summary

Per-agent call summary KPIs for today (paginated)

Workspace call summary KPIs (today)

Per-queue call summary KPIs for today (paginated)

Unanswered

Unanswered calls for disconnection cause grouping

Unanswered metrics grouped by disconnection cause

Unanswered calls for queue grouping

Unanswered metrics grouped by queue

Paginated detailed unanswered calls with CDR timeline

Unanswered service level details

Unanswered service level metrics

Unanswered aggregate KPIs

Contents

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