Unanswered aggregate KPIs

GET/v1/reports/unanswered/summary

Workspace incomplete-call summary for the selected date/time window, queues, and agents. Response uses **snake_case** integer seconds for wait averages; legacy `GET /api/v1/metrics/unanswered/summary` uses camelCase and HH:MM:SS strings for `avgWait`. **`avg_start_position`**, **`avg_end_position`**, and **`avg_wait_seconds`** are computed from **abandoned** calls only (`ABANDON` event). **`incompleted`** is the total of all incomplete events (unanswered + abandoned). Private upstream path: `/v1/reports/unanswered/summary`.

Query Parameters

from_datestring required

Start date (DD-MM-YYYY).

Example:06-05-2026

to_datestring required

End date (DD-MM-YYYY).

Example:17-05-2026

from_timestring

Start time (HH-MM-SS). Defaults to start of day.

Example:00-00-00

to_timestring

End time (HH-MM-SS). Defaults to end of day.

Example:23-59-59

time_zonestring

UTC offset. Defaults to +00:00 when omitted.

Example:+03:00

queuearray

Optional comma-separated queue numbers or names. Omit to include all workspace queues.

Example:text

agentarray

Optional comma-separated agent identifiers. Omit to include all workspace agents.

Example:text

Try it

Auth

Auth

API Key

Paste cURL

Request Samples

curl -H 'Authorization: Bearer <YOUR_API_KEY>' 'https://api.bevatel.com/v1/reports/unanswered/summary'

fetch("https://api.bevatel.com/v1/reports/unanswered/summary", {
  method: "GET",
  headers: {
      "Authorization": "Bearer <YOUR_API_KEY>"
    },
})
  .then((response) => response.json())
  .then((data) => console.log(data))

import requests

url = "https://api.bevatel.com/v1/reports/unanswered/summary"
headers = {
    "Authorization": "Bearer <YOUR_API_KEY>"
}

response = requests.get(url, headers=headers)
print(response.json())