GET/v1/reports/unanswered/summary

Unanswered aggregate KPIs

Workspace incomplete-call summary for the selected date/time window, queues, and agents. Response uses **snake_case** integer seconds for wait averages; legacy `GET /api/v1/metrics/unanswered/summary` uses camelCase and HH:MM:SS strings for `avgWait`. **`avg_start_position`**, **`avg_end_position`**, and **`avg_wait_seconds`** are computed from **abandoned** calls only (`ABANDON` event). **`incompleted`** is the total of all incomplete events (unanswered + abandoned). Private upstream path: `/v1/reports/unanswered/summary`.

Parameters 7

Name	Type	Description
from_daterequired	query · string	Start date (DD-MM-YYYY).
to_daterequired	query · string	End date (DD-MM-YYYY).
from_time	query · string	Start time (HH-MM-SS). Defaults to start of day.

Bearer token required

Response examples

200OK

application/json example derived from schema

{
  "success_code": "OK",
  "message": "OK",
  "details": {},
  "data": {
    "incompleted": 0,
    "unanswered": 0,
    "abandoned": 0,
    "avg_start_position": 0,
    "avg_end_position": 0,
    "avg_wait_seconds": 0
  }
}

400Bad Request

application/json example derived from schema

{
  "error_code": "VALIDATION_ERROR",
  "message": "string",
  "details": {}
}

Try ItBevatel Developer APIs v1.0.0

Code examples

curl -H 'Authorization: Bearer <TOKEN>' '/v1/reports/unanswered/summary'

fetch("/v1/reports/unanswered/summary", {
  method: "GET",
  headers: {
      "Authorization": "Bearer <TOKEN>"
    },
})
  .then((response) => response.json())
  .then((data) => console.log(data))

import requests

url = "/v1/reports/unanswered/summary"
headers = {
    "Authorization": "Bearer <TOKEN>"
}

response = requests.get(url, headers=headers)
print(response.json())

Authentication

Authentication

Bearer token

Paste cURL