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API V1 Documentation

Call Center / Agents

Agent activity events

Agent availability details

Agent availability metrics

Agent call disposition details

Agent call disposition metrics

Agent pause details

Agent pause metrics

Agent session summary

Call Center / Answered

Answered calls for agent grouping

Answered metrics grouped by agent

Answered calls for call duration grouping

Answered metrics grouped by call duration

Answered calls for disconnection cause grouping

Answered metrics grouped by disconnection cause

Answered calls for queue grouping

Answered metrics grouped by queue

Paginated detailed answered calls with CDR timeline

Answered service level details

Answered service level metrics

Answered aggregate KPIs

Call Center / Distribution

Distribution calls for DID grouping

Distribution metrics grouped by DID

Distribution calls for queue grouping

Distribution metrics grouped by queue

Distribution calls for time grouping

Distribution metrics grouped by time period

Paginated detailed distribution calls with CDR timeline

Distribution aggregate KPIs

Call Center / Outbound

Outbound calls for disconnection cause grouping

Outbound metrics grouped by disconnection cause

Outbound calls for time grouping

Outbound metrics grouped by time period

Paginated detailed outbound calls with CDR timeline

Outbound dialed calls for agent grouping

Outbound dialed metrics grouped by agent

Outbound aggregate KPIs

Paginated unanswered outbound calls with CDR timeline

Call Center / Search

Search report calls

Call Center / Summary

Per-agent call summary KPIs for today (paginated)

Workspace call summary KPIs (today)

Per-queue call summary KPIs for today (paginated)

Call Center / Unanswered

Unanswered calls for disconnection cause grouping

Unanswered metrics grouped by disconnection cause

Unanswered calls for queue grouping

Unanswered metrics grouped by queue

Paginated detailed unanswered calls with CDR timeline

Unanswered service level details

Unanswered service level metrics

Unanswered aggregate KPIs

General

List contacts (paginated)

Create a contact

Get a contact by identifier

Update a contact

Delete a contact

Schemas

CallCenterAgentActivityEventRow

CallCenterAgentAvailabilityMetricRow

CallCenterAgentAvailabilityRow

CallCenterAgentDispositionMetricRow

CallCenterAgentDispositionRow

CallCenterAgentPauseMetricRow

CallCenterAgentPauseRow

CallCenterAgentSessionSummary

CallCenterAnsweredByAgentBucket

CallCenterAnsweredByAgentMetric

CallCenterAnsweredByCallDurationBucket

CallCenterAnsweredByCallDurationMetric

CallCenterAnsweredByDisconnectionCauseBucket

CallCenterAnsweredByDisconnectionCauseMetric

CallCenterAnsweredByQueueBucket

CallCenterAnsweredByQueueMetric

CallCenterAnsweredDetailedCall

CallCenterAnsweredSummaryData

CallCenterCallSearchRow

CallCenterDeveloperErrorEnvelope

CallCenterDeveloperSuccessEnvelope

CallCenterDistributionByDidBucket

CallCenterDistributionByDidMetric

CallCenterDistributionByQueueBucket

CallCenterDistributionByQueueMetric

CallCenterDistributionByTimeBucket

CallCenterDistributionByTimeMetric

CallCenterDistributionCallRow

CallCenterDistributionCallRowWithQueue

CallCenterDistributionCallTimelineLeg

CallCenterDistributionDetailedCall

CallCenterDistributionSummaryData

CallCenterOutboundByAgentBucket

CallCenterOutboundByAgentMetric

CallCenterOutboundByDisconnectionCauseBucket

CallCenterOutboundByDisconnectionCauseMetric

CallCenterOutboundByTimeBucket

CallCenterOutboundByTimeMetric

CallCenterOutboundCallRow

CallCenterOutboundCallRowAgent

CallCenterOutboundCallRowCause

CallCenterOutboundDetailedCall

CallCenterOutboundSummaryData

CallCenterOutboundTimelineLeg

CallCenterOutboundUnansweredCall

CallCenterPaginationMeta

CallCenterServiceLevelMetricRow

CallCenterServiceLevelRow

CallCenterSummaryAgentRow

CallCenterSummaryAgentsData

CallCenterSummaryCallsData

CallCenterSummaryQueueRow

CallCenterUnansweredByDisconnectionCauseBucket

CallCenterUnansweredByDisconnectionCauseMetric

CallCenterUnansweredByQueueBucket

CallCenterUnansweredByQueueMetric

CallCenterUnansweredDetailedCall

CallCenterUnansweredSummaryData

GeneralContact

GeneralContactCreateRequest

GeneralContactCreatedData

GeneralContactCustomAttribute

GeneralContactDeletedData

GeneralContactNote

GeneralContactTag

GeneralContactUpdateRequest

GeneralDeveloperErrorEnvelope

GeneralDeveloperSuccessEnvelope

GeneralPaginationMeta

Changelog

History

Contents

Home / API V1 Documentation

GeneralContactCreatedData object

Field	Type	Description
`id`required	string	Created contact ULID