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CallCenterAnsweredByAgentMetric object

FieldTypeDescription
grouprequiredstring
namerequiredstringAgent display name (bucket key).
receivedrequiredinteger
completedrequiredintegerReceived minus transferred for the full filter period.
transferredrequiredinteger
calls_percentagerequirednumber (float)Share of total answered calls for this agent (full period).
talk_timerequirednumber (float)Total talk seconds for the full filter period.
talk_time_percentagerequirednumber (float)
avg_talkrequirednumber (float)
ring_timerequirednumber (float)Total ring seconds for the full filter period.
wait_timerequirednumber (float)Total wait seconds for the full filter period.
avg_waitrequirednumber (float)
max_waitrequirednumber (float)