CallCenterUnansweredByDisconnectionCauseMetric object
| Field | Type | Description |
|---|---|---|
grouprequired | string | |
namerequired | string | MV disconnection event (bucket key), e.g. RINGNOANSWER or ABANDON. |
incompletedrequired | integer | Total incomplete calls for this cause (full period). |
unansweredrequired | integer | |
abandonedrequired | integer | |
calls_percentagerequired | number (float) | Share of total incomplete calls for this cause (full period). |