CallCenterDistributionSummaryData object
| Field | Type | Description |
|---|---|---|
receivedrequired | integer | |
answeredrequired | integer | |
unansweredrequired | integer | |
abandonedrequired | integer | |
transferredrequired | integer | |
loginsrequired | integer | Agent login events in the filtered window. |
logoffrequired | integer | Agent logoff events in the filtered window. |
answered_percentagerequired | number (float) | |
unanswered_percentagerequired | number (float) | |
abandoned_percentagerequired | number (float) | |
slarequired | number (float) | Percentage of received calls answered within SLA threshold (wait under 60 seconds). |