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CallCenterDistributionSummaryData object

FieldTypeDescription
receivedrequiredinteger
answeredrequiredinteger
unansweredrequiredinteger
abandonedrequiredinteger
transferredrequiredinteger
loginsrequiredintegerAgent login events in the filtered window.
logoffrequiredintegerAgent logoff events in the filtered window.
answered_percentagerequirednumber (float)
unanswered_percentagerequirednumber (float)
abandoned_percentagerequirednumber (float)
slarequirednumber (float)Percentage of received calls answered within SLA threshold (wait under 60 seconds).